Refund policy

1. Domestic Orders

At Viducci, we offer complimentary 30 day returns for all domestic orders, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. For eligible orders, our return, exchange, and timelines begin when your purchase has been made.

1. International Orders

For orders shipped outside the United States, we do not offer free returns. You would be responsible for the return shipping fees for international orders.

All fine jewelry must be returned in new, unworn condition, and will undergo quality checks.  Fine Jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. Items that have been worn may be subject to a restocking fee.

How To Return An Order

1. Obtain Return Shipping Authorization: Contact us at info@viducci.com to obtain a return shipping authorization code and request your free return shipping label. Please include your order number and name when requesting a return. Please note that the free return shipping label only applies to orders from the United States (not international orders.)
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and jewelry box. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry back in the jewelry box and then inside the package.
3. Shipping Carrier: If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item with tracking and keep a record of the receipt and tracking number. We are not responsible for shipments that are damaged or lost in transit if you use your own shipping method.

Refund Process

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately 1-2 business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase only. We are not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return.

If you have any questions about our return procedure, please contact us info@viducci.com